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IT Systems Admin

IT Systems Admin

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  • Location - Tampa
  • Full-Time

Job Description

The Systems Administrator will work on implementing, maintaining, and optimizing systems infrastructure to meet client goals and objectives. Also provides Tier 2 support for both infrastructure administration and technical support in restoring service and resolving incidents for clients.

Responsibilities

  • Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients.
  • Leverage our professional services automation (PSA) solution to manage support tickets, collaborate with internal staff, and communicate with clients.
  • Provide level 2 remote systems support.
  • Respond to incoming support requests and provide first call resolution/ escalation.
  • Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately Identify critical issues, prioritize, and respond to tickets to ensure SLA’s are met.
  • Provide high positive client and user satisfaction and relationships.
  • Create high-quality technical documents quickly and accurately.
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Apply for: IT Systems Admin

  • Location - Tampa
  • Full-Time
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