Meet Your Crew
Our company’s success is largely attributed to the outstanding support provided by our elite teams. We believe that team-based support is the key to fast resolution times and business continuity.
We provide our clients with a dedicated team of local, certified professional IT experts who will get to know you, your employees, and the critical details of your business. This approach results in better outcomes and significantly reduces frustration.
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5.0
A trusted partner for modern growth
John Owens
Founder & President
John Owens is a business leader and executive in the technology industry. He has a proven track record of adding value through strategic planning, building high performing teams, and enhancing operational efficiency.
Owens is the CEO of Sixwatch, a professional IT services company based in Tampa, Florida. Sixwatch serves clients in the professional service and non-profit industries with strategic planning, IT security, and phenomenal IT support.
Their objective as business technology experts is to help their clients do what matters to them, more often, in better ways. Owens is the former CEO of Cohesion, a leading IT Consulting firm. He founded Cohesion in 2003 and oversaw the direction of Cohesion for 16 years.
His focus on strategy, leadership, innovation, improving operational efficiency, and building a great team scaled Cohesion from a startup to a thriving business with over 300 employees. Cohesion was acquired by a private equity company in August 2019.
Before starting Cohesion, Owens served as an executive leader to several companies, where he focused on building teams, customer relationships, and process improvement that led to significant company growth and operational efficiency.
He has a bachelor’s from the University of Cincinnati, as well as numerous professional development courses over his career. John, his wife Leila, and their 3 children reside in Tampa, Florida. Specialties: Organizational leadership.
Building and developing quality teams. Go-to-market strategy. Process design and improvement. Increasing top line revenue growth. Technical success.
LinkedIn Profile: https://www.linkedin.com/in/johnowens1/
Amy Church
Director of Operations
Amy Church is Director of Operations at Sixwatch, where she is involved across the business with a primary focus on Service Delivery for Support and Professional Services.
With nearly three decades in IT, she partners closely with clients as a trusted internal IT leader, ensuring technology is reliable, secure, and aligned with how their business operates.
We always have our clients' backs.
Schedule a call with our team to explore how we can optimize and scale your business systems.
Meet Your Crew: Why Team-Based Support Works Better
Most IT problems are not solved by heroics. They are solved by someone who already knows how your network is wired, which application the finance team cannot live without, and who to call when a vendor needs to be pushed. That knowledge is hard to build and easy to lose, which is the whole argument for a team rather than a single assigned technician.
You are not starting from scratch on every call
When support sits with one person, everything stops when that person is on vacation or already deep in another problem. A team-based model spreads the context. Notes, diagrams, and history live somewhere everyone can reach, so the second person to pick up your ticket is not asking questions the first person already answered. That is what we mean when we say meet your crew rather than meet your technician.
Local people who learn your business
There is a real difference between a queue that reads a script and a group that recognizes your company name before you finish the sentence. Our clients work with a dedicated team of local, certified professionals who get to know their staff and the details that matter, and we hold ourselves to responding within twenty-four hours. Over time that familiarity is what turns support from reactive to genuinely useful.
Escalation that does not dead-end
Every environment eventually produces a problem that needs a specialist. The point of a crew is that the handoff is internal and quick rather than a new ticket in a new system. Day-to-day requests run through our help desk and end-user support team, deeper infrastructure and security work sits with the people who do it every day in managed cybersecurity and managed cloud, and the whole thing is coordinated under our managed IT practice.
Continuity when people change jobs
Staff move on — ours and yours. The reason documentation and shared context matter so much is that they survive turnover. A crew model means the institutional memory of your environment belongs to the engagement rather than to one individual’s head.
Meet Your Crew Before You Need Them
The best time to get to know the people who will support your business is before something breaks. Introductions during onboarding, a walkthrough of how to reach us, and a shared understanding of what counts as urgent all make the first real incident far less stressful. If you would like to meet your crew and see how the model works in practice, schedule a consultation and we will make the introductions.