Managed IT Services
Managed IT services that keep your business stable, secure, and productive with local IT support, proactive management, and strategic guidance from Sixwatch.
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Our partners & customers
Support that keeps people productive
Technology should help your business run smoothly, support your people, and keep operations moving forward.
Technology that supports the business
When employees run into technology issues, productivity slows down quickly. Sixwatch provides IT technical support that helps users get back to work fast, with less frustration and less disruption to the business.
We support the day-to-day needs of your team across devices, accounts, Microsoft 365, applications, connectivity, and business systems.
End-user support
Devices and workstations
Office networks and connectivity
Infrastructure and servers
Microsoft 365 and Microsoft Azure environments
LOCAL SUPPORT. REAL ACCOUNTABILITY.
Real IT support from local engineers
Sixwatch provides IT technical support through local, U.S.-based engineers who are W2 employees of Sixwatch. We do not offshore or nearshore our support.
That matters because the support experience affects:
Your employees
Your leadership team
Your day-to-day operations
Kat
The best IT service, security, and support in Tampa. Thank you for the quick response and guidance with our network issues.
One partner. Every piece of your IT - covered.
With over 25 years of experience, we deliver strategic, security-first IT solutions that keep your business protected, prepared, and ahead of risk.
Save some time - talk to a specialist
ACCOUNT MANAGEMENT & CONSULTING SERVICES
- Regularly visits and monthly touchpoints to discuss issues, projects, and/or changes in your environment.
- Staff education on proper technology hygiene via Sixwatch monthly newsletter.
- Project Services – design, quoting, implementation, and management via Connectwise
- Quarterly Business Reviews via ScalePad
- Vulnerability assessments and remediation
SUPPORT & HELPDESK SERVICES
- Remote Support via ScreenConnect, NinjaOne
- Onsite Support
- Desk Directory ticket portal via Connectwise, Thread
MONITORING & MAINTENANCE
- 24X7 Monitoring, Alerting, & Maintenance of computers and servers via ConnectWise, NinjaOne, LionGard
- Automated and manual maintenance of computers and servers (including software updates, patch management, via Connectwise, NinjaOne, LionGard)
STANDARD SECURITY
ADVANCED SECURITY
- SASE via Exium
- Advanced SIEM Logging via Connectwise
- Privacy VPN connections
- DNS Filtering via DNS Filter, Atakama
- Web Browser Security via Atakama
- Breach Detection/Persistent Threat via LionGard, SentinelOne, Connectwise
- Ransomware Detection, Remediation, Mitigation via Connectwise
LOCATION NETWORK SUPPORT
- 24X7 Network monitoring, Alerting, & Maintenance via LionGard, Connectwise
- Monthly maintenance for network devices
- Managed Firewall via Sophos
- Managed Switch via CloudUnifi, Sophos
- Managed WiFi Access Points via CloudUnifi, Sophos
- Documentation via IT Glue
- IAAS
- HAAS
BACKUP & DISASTER RECOVERY SUPPORT
- Regularly visits and monthly touchpoints to discuss issues, projects, and/or changes in your environment.
- Staff education on proper technology hygiene via Sixwatch monthly newsletter.
- Project Services – design, quoting, implementation, and management via Connectwise
- Quarterly Business Reviews via ScalePad
- Vulnerability assessments and remediation
LOCATION NETWORK SUPPORT
- Backup for Desktops via Cove
- Backup for Physical Servers via Cove
- Backup for Virtual Servers via Cove
- Backup for Microsoft 365 via Cove
- Email Backup & Archiving via Proofpoint
- BDR Virtualization via Acronis
- BDR via Kaseya Datto
COMPLIANCE SERVICES
(need as identified by client or their legal counsel)
- Assist in compliance with cyber insurance requirements via Cytracom, Cynomi, Drata
- Assist in readiness with CMMC compliance requirements via Cytracom, Cynomi, Drata
- Assist in readiness with SOC Compliance requirements via Cytracom, Cynomi, Drata
- Assist in readiness with HIPAA Compliance requirements via Cytracom, Cynomi, Drata
- Assist in readiness with PCI Compliance requirements via Cytracom, Cynomi, Drata
Why It Matters
A better support experience matters
Good support is not just about closing tickets. It affects employee productivity, morale, and confidence in your technology environment.
Our support model is designed to:
Reduce employee downtime
Improve communication and responsiveness
Resolve issues with less friction
Reduce repeat problems over time
Give leadership confidence that users are supported well
Your team needs support that is responsive, capable, and easy to work with
Sixwatch delivers IT technical support through local engineers who help keep your people productive and your business moving.
Clarity and next steps — with no obligation.
WHO WE SERVE
We specialize in regulated and service-driven industries
Built for teams who rely on IT and can’t afford to get it wrong.
PROOF IN ACTION
Real Results. Real Stories.
We keep it transparent, always. Here’s what our clients say!
PICK A DATE & TIME
Let’s Take a Look at What’s Not Working
Our free IT risk assessment gives you clarity and next steps — with no obligation.
Frequently Asked Questions
We’ve compiled answers to the most common questions our clients ask to help you get a better understanding of how we can assist you.
Don’t hesitate to reach out to us.
What industries do you work with?
We work with small and mid-sized businesses that depend on secure, reliable technology—especially Registered Investment Advisors (RIAs) and other financial services firms. We’re a strong fit for organizations that want clear ownership, responsive support, and Microsoft 365 done right.
Why do firms like ours choose Sixwatch instead of hiring internal IT?
Most firms your size need more than one IT skillset—support, cybersecurity, Microsoft 365, compliance support, and planning—and it’s hard to get that depth from one internal hire. Sixwatch gives you a full team and proven process for less risk and more consistency than relying on a single person.
What cybersecurity protections are included in your managed services?
We build security into the service—not as an afterthought—including endpoint protection, monitoring, patching, identity and access controls, email security, and security best practices for Microsoft 365. Our goal is to reduce risk in layers while keeping your team productive.
How do you protect Microsoft 365 and email from phishing and ransomware?
We secure Microsoft 365 with strong baseline configurations, identity protections, access controls, and email filtering to reduce common attack paths. We also monitor and respond quickly, because prevention is critical—and fast response matters when something suspicious happens.
What is your response time when our team needs help?
We set clear response expectations and prioritize issues based on business impact, so urgent problems are addressed first. Our focus is not just fast replies—it’s getting your people back to work quickly and keeping your business moving.
What does switching to Sixwatch look like, and will it disrupt our business?
We start with an assessment to understand your environment, risks, priorities, and what needs attention first, then move into a structured onboarding process.
From there, we secure access, document the environment, and build a stabilization plan so the transition is smooth, minimally disruptive, and free of surprise “rip-and-replace” recommendations.
How is pricing structured, and what is included in the monthly service?
Our pricing is designed to be predictable and aligned to the level of support, security, and management your business needs.
We clearly define what is included, what is project-based, and what is optional upfront so there are no surprises.