No matter where you call home, Sixwatch is devoted to providing you with unparalleled IT security and managed IT services. From the very first conversation to the end of your contract, you will have a dedicated IT partner by your side.
There is more than one way to contact our team, and the right one depends on how urgent your situation is. Existing clients with a system down should call first, because a phone call routes straight into our dispatch queue. For everything else — new projects, pricing questions, or a second opinion on a proposal — the form on this page is the fastest way to contact the right person, since it reaches the team that handles your industry rather than a general inbox.
We answer calls Monday through Friday, 9am to 5pm Eastern. If you contact us outside those hours, your message is queued for the next business morning unless you are on a managed agreement that includes after-hours coverage. Current clients should use the Client Center to open a ticket or start a remote session, which gives our engineers context and access at the same time.
A few details make the first conversation far more productive. Tell us roughly how many people are in your organization, what industry you operate in, and whether you currently work with an internal IT person or an outside provider. If you are contacting us because something specific went wrong — a phishing incident, a failed backup, a migration that stalled — say so plainly. We would rather hear the messy version than a tidy summary.
If you already know what you need, point us at the service: managed IT, managed cybersecurity, or IT consulting. If you do not, that is fine too. Most of the firms that contact us are not sure yet which of those they need, and sorting that out is part of the first call.
You will hear back from a person, usually within one business day. The first conversation is a short discovery call rather than a sales pitch — we are trying to understand your environment and whether we are genuinely a good fit. If we are, the next step is typically an assessment of your current systems so any proposal is based on what you actually have instead of assumptions. If we are not the right partner, we will say so and point you somewhere better.
Firms across Tampa, Atlanta, Charlotte, and Cincinnati contact Sixwatch for the same reason: they want a technology partner who answers the phone and owns the outcome. You can also schedule a consultation directly if you would rather pick a time than wait for a callback.
One last note before you contact us: there is no obligation attached to the first conversation, and we will not put you on a drip campaign for asking a question. Plenty of the people who contact Sixwatch are simply trying to sanity-check a quote from another provider, and we are happy to be that second opinion even when it does not turn into an engagement.
You can always expect friendly and reliable service from Sixwatch — We’ve got your six!
